This site belongs to TM Kate Kore. Kate Kore offers this website, including all information, tools and services available from this site to you, the user, to your acceptance of all the terms, policies and notices set out here. By visiting our website and / or purchasing something from us, you participate in our "Service" and agree to comply with the following terms and conditions of service. These "Terms of Service" apply to all users of the site, including, without restrictions, users who are browsers, suppliers, customers, merchants and / or content participants. Please read these "terms of Service" carefully before accessing or using our website.
ONLINE STORE TERMS AND CONDITIONS
By agreeing to these "Terms of service", you declare that you have reached the age of majority and allowed to use this website. You cannot use our products for any illegal or unauthorized purpose. You cannot violate any laws of your jurisdiction (including, but not limited to, copyright laws) when using the Service.
GENERAL TERMS AND CONDITIONS
We reserve the right of not providing service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or use any part of the service, use of the service or access to the Service or any contact on the website through which the service is provided, without a written permission from us.
PURCHASE FOR PRIVATE USE ONLY
You can purchase Kate Kore products for personal use only, not for resale purposes. By placing your order, you confirm that you are purchasing the product only for personal use, and not for resale. We reserve the right to refuse orders for any reason without providing explanations.
CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without prior notice. We reserve the right to change or terminate the Service (or any part or content of it) at any time without notice. We are not responsible to you or any third party for any changes, price changes, suspension or termination of providing services.
The site administration of PE Korenevych Kateryna Serhiivna (hereinafter referred to as the Website) respects the rights of website visitors. We unconditionally recognize the importance of confidentiality of personal information of visitors to our website.
- We do not share your personal information with third parties.
- We do not share your contact information without your consent.
- You independently determine the amount of information that discloses your personal data.
We collect the following information:
- Technical information is automatically collected by the Website's software when you visit it.
- Personal information that you provide when filling out the order processing and feedback forms.
When you visit the Website, the Website administration automatically gets access to information from the standard server registration logs. This includes the IP address of your computer (or proxy server, if it is used to access the Internet), the name of the internet service provider, the domain name, the type of browser and operating system, information about the site from which you went to the Website, the Website pages that you visit, the date and time of these visits , and the files that you download. This information is analyzed by us in an aggregated (depersonalized) form to analyze site traffic, and is used to develop proposals for its improvement and development. The connection between your IP address and your personal information is never disclosed to third parties, unless required by law. Technical information about The Website visits (depersonalized) is also collected by Statistics counters installed on the site.
USE OF RECEIVED INFORMATION
The information that you provide when filling out forms during checkout and feedback, as well as technical information, is used exclusively to improve the site's performance. All contact information that you provide to us is disclosed only with your permission. Your email, address and phone number are never published on the Website and are only used by us to contact you.
PROVIDING INFORMATION TO THIRD PARTIES
- We never share your personal information with third parties other than:
- Cases of preventing a crime or causing harm to us or third parties;
- Third parties that provide us with support and services that you use to receive your order.
All Kate Kore products are made in Ukraine, leather for our products is made in Italy, fabrics is made in Spain and Italy. Your satisfaction is very important to us, and we will repair any manufacturing defects as soon as possible. Our products are made of high-quality genuine leather. Each type of leather is unique in its specific texture and color, which means that the surface can be sensitive to scratches, staining or water. Surface changes and scratches are not considered defects.
Production defects are evaluated on a case-by-case basis with valid proof of purchase on katekore.com website or at one of our official sales points. Defects presented during 3 months of use will be considered as soon as possible.
The Kate Kore product warranty is valid for 3 months after the purchase date, detailed below:
- product warranty – 3 months;
- warranty for hardware (carabiners, half-rings, rings, frames, including belts and chains) - 6 months;
- the zipper and cursors - 2 months.
If your warranty period for Kate Kore products has already expired, you can contact us in the Contact Us section and we will consider your request for non-warranty repairs. Each request, term and cost of repairs is considered individually.
Kate Kore strives to meet customers' needs as much as possible regarding the quality of products and the purchase process.
If for any reason you are not satisfied with your order, or if you receive products that do not meet your request, you can return the purchased product within 14 days after the delivery day. Kate Kore will accept a refund of the product (in its original condition). Returned products must also include the original packaging: the box in which you received the product (if the product was sent by mail), a paper bag, as well as the product itself with the original tags attached, a Care card and a receipt. Bags with any sign of wear and tear, in non-commercial form will not be accepted for return or exchange. If your bag has a full package (described above), and has not yet expired 14 days, and you want to exchange the bag for an alternative size or other model, write to us at email@example.com or Telegram.
The right to return can only be used by the buyer, but not by the person who received the product as a gift.
A refund is made to your bank account that was used for payment within 7 days after receiving the goods at our office.
The buyer has the right to exchange or return the purchased goods within 14 days from the date of delivery of the goods provided that:
- saving the original tags, labels, receipt and packaging;
- no signs of using the product;
- saving the complete set of the product.
The buyer does not have the right to exchange or return the purchased goods if:
- the product was custom individual order made;
- the product was purchased at a discount or during a sale;
- the product does not have a complete set of product;
- the product goes without original tags, markings and a complete set of packaging;
- product goes with signs of using the product;
- a product that was used for the client's photo and video recordings;
- products that were delivered outside the territory of Ukraine (international delivery).
In Ukraine, the exchange is possible through the services of "Nova Poshta". When exchanging / returning products, the cost of delivering the goods (to and from the consumer) is payed by the buyer. If you send an item for a refund using the services of "Nova Poshta", make sure that the item is packed in a safe way, in the same Kate Kore box, or in the appropriate size box by "Nova Poshta" in which you received it. Make sure that the product will not bend, break and will have a presentable look. If the product is packed incorrectly, bent or lost its presentable look during your return, we will be obliged to refuse to exchange or return the product.
You can contact us in the Contact Us section, or by sending us an email to firstname.lastname@example.org,or on Telegram specifying data relating to your order (date of purchase and order number), and sending us a photo of the product, which clearly shows the defect.
PLACING AN ORDER
To place an order, add the product to your shopping cart and fill out the order form.
As soon as your order is processed, you will receive a message to your email confirming the order.
Sending is carried out through Nova Poshta company. The invoice number will appear in the Nova Poshta app on your smart-phone. Also, you will be informed through SMS to your mobile phone by Nova Poshta.
Please note that after the order has been placed, we cannot make changes to the order details or delivery address. Before purchasing, make sure that all data is correct.
When completing an order on our website, you have to read and accept the terms and conditions of use of our service.
Please note that your product is not reserved after adding it to your shopping cart. Once you start the checkout process, the item will be reserved within 10 minutes so that you can complete the purchase.
All payments made on www.katekore.com, are safe because we guarantee a refund within 14 days with all the terms of return and Exchange fulfilled.
After placing and confirming your order, you can pay for the order in any way that is convenient for you:
- By bank card on the site - Visa / MasterCard / Privat24 / Google Pay / Apple Pay via WayForPay.
- Cash or pos-teminal at our points of sale.
- For international orders, use secure payment for goods via WayForPay.
PRICE OF INTERNATIONAL ORDERS
The price of our products outside of Ukraine is calculated according to the exchange rate between the base currency on our website and the local currency of the destination country at the time of placing your order. We reserve the right to regularly update such exchange rates at our sole discretion, and you agree that such updates may affect the price of the product on the site. Payment will be made in accordance with the current exchange rate, at the time of placing your order through our website.
You can buy Gift Cards on our website or on Instagram. Face value 2000 UAH, 2500 UAH, 3000 UAH, 4000 UAH, 5000 UAH. Gift card is valid for 1 year. Card can be used when buying products on katekore.com or through an Instagram order. Also, it is possible to use the certificate for individual order (to apply for an individual order, contact us onInstagram/ Telegram or by e-mail email@example.com).
* Funds for the certificate are not refunded in cash, they remain on the certificate. The certificate can be used with a surcharge for the product, but the order amount cannot be less than the specified amount in the certificate.
We will sew your handbag for you within 5-14 business days, after placing your order and making payment. When your order is fulfilled, we will contact you to clarify the delivery details.
DELIVERY IN UKRAINE
We offer delivery through the Nova Poshta service for all orders in Ukraine. The cost of delivery is calculated by the Nova Poshta service depending on your location, the delivery cost will be from 50 to 150 UAH.
We offer worldwide shipping. The cost of delivery depends on your location and courier service. Delivery from 10 to 20 calendar days costs from $20 to $40. If you want to use express delivery and find out the cost of delivery to your country, write to us firstname.lastname@example.org or Telegram / Instagram
The cost of international delivery is calculated by the courier service company and provided to you in the information sheet of your order.
RESPONSIBILITIES AND TAXES
All orders sent outside of Ukraine may be subject to duties and taxes.
Please note that sales fees and taxes are non-refundable through Kate Kore.
TRACKING YOUR PACKAGE
The tracking link will be sent to you by email after sending your order. You can track your purchase on the courier service's website.
ESTIMATED DELIVERY TIME
Orders placed before 13:00 will be shipped out within 2 business days, regardless of the delivery speed. Processing time does not include weekends or public holidays in Ukraine and your country.
International express delivery: 2-6 business days. International non-urgent delivery: from 10 to 20 calendar days.